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Getting a JavaScript console error

Stan Jobs

Access your Javascript console and Network tab to capture an error.

For some issues, we may ask that you send us a screenshot of your browser's JavaScript console and Network tab.

This guide shows how to access the JavaScript console and Network tab using Squarespace's supported browsers.

Capture the error

After you experience an error:

  1. Open your browser's Javascript console. See below for browser-specific steps.
  2. Refresh your browser.
  3. Re-create the error.
  4. Take a screenshot including the contents of the Javascript console and the Network tab.

Ensure you refresh your browser, or else the Javascript console and Network tab won’t display the error, which we need to troubleshoot.

Chrome

To access the JavaScript console:

 

Use a keyboard shortcut

Or use these steps

Mac

⌘ + Option + J
  1. Click View.
  2. Select Developer.
  3. Select JavaScript Console.

Windows

Ctrl + Shift + J
  1. Click ☰ or ⋮ in the top-right corner of the screen.
  2. Select More Tools.
  3. Select Developer Tools.
  4. Select the Console tab.

To access the Network tab:

 

Use a keyboard shortcut

Or use these steps

Mac

⌘ + Option + I
  1. Click View.
  2. Select Developer.
  3. Select DeveloperTools.
  4. Select the Network tab.

Windows

Ctrl + Shift + I

This will open the last tab viewed. Select the Network tab.
  1. Click ☰ or ⋮ in the top-right corner of the screen.
  2. Select More Tools.
  3. Select DeveloperTools.
  4. Select the Network tab.

Safari

To access the JavaScript console:

 

Use a keyboard shortcut

Or use these steps

Mac

⌘ + Option + C
  1. Open Safari.
  2. Select Preferences.
  3. In the Advanced tab, check Show Develop menu in menu bar.
  4. Click Develop.
  5. Select Show JavaScript Console.

To access the Network tab:

 

Use a keyboard shortcut

Or use these steps

Mac

⌘ + Option + I

This will open the last tab viewed. Select the Network tab.
  1. Open Safari.
  2. Select Preferences.
  3. In the Advanced tab, check Show Develop menu in menu bar.
  4. Click Develop.
  5. Select Show JavaScript Console.
  6. Click the Network tab.

Firefox

To access the JavaScript console:

 

Use a keyboard shortcut

Or use these steps

Mac

⌘ + Shift + J
  1. Click Tools.
  2. Click BrowserTools.
  3. Select Web Developer Tools.
  4. Select the Console tab.

Windows

Ctrl + Shift + J
  1. Click ☰ or ⋮ in the top-right corner of the screen.
  2. Select More Tools.
  3. Select Web Developer Tools.
  4. Select the Console tab.

To access the Network tab:

 

Use a keyboard shortcut

Or use these steps

Mac

⌘+ Option + E
  1. Click Tools.
  2. Click Browser Tools.
  3. Select Web Developer Tools.
  4. Select the Network tab.

Windows

Ctrl + Shift + E
  1. Click ☰ or ⋮ in the top-right corner of the screen.
  2. Click More Tools.
  3. Select Web Developer Tools.
  4. Select the Network tab.

Microsoft Edge

To access the JavaScript console:

 

Use a keyboard shortcut

Or use these steps

Windows

F12
  1. Click ☰ or ⋮ in the top-right corner of the screen.
  2. Select More Tools.
  3. Select Developer Tools.
  4. Select the Console tab.

To access the Network tab:

 

Use a keyboard shortcut

Or use these steps

Windows

F12 Then click the Network tab.
  1. Click ☰ or ⋮ in the top-right corner of the screen.
  2. Select More Tools.
  3. Select Developer Tools.
  4. Select the Network tab.

Send us a screenshot

After you've accessed the JavaScript console and Network tab, and refreshed your browser, send us a screenshot of the error.

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